Shipping policy
Shipping Policy
Last updated: October 10, 2026
Where we ship
We currently ship to customers in the United States.
Order processing
Orders are processed within [1-3] business days after payment. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email when your order is placed and a shipping email with a tracking number once it ships.
Delivery times
Because our products ship directly from our supplier partners' warehouses, delivery takes about [7-15] business days after your order ships. These are estimates and not guaranteed. Delays can happen because of carrier issues, customs, weather, or holidays.
If your order contains multiple items, they may ship separately and arrive on different days, each with its own tracking number.
Shipping costs
We offer free standard shipping on all orders over $50 (before taxes) within the United States. For orders under $50, a flat shipping rate of $4.99 applies. Your exact shipping cost is shown at checkout before you pay, and there are no hidden fees added after you place your order.
Tracking your order
You will receive a tracking number by email once your order ships. Tracking updates can take 2-5 days to appear after shipping. You can contact us at any time for help with tracking.
Customs, duties, and taxes
Our prices do not include any import duties or taxes. If any apply to your order, they are the buyer's responsibility.
Incorrect addresses
Please check your shipping address carefully at checkout. We cannot be responsible for orders delivered to an incorrect address that you entered. If you notice a mistake, email us right away at help@elitegate.store before your order ships.
Delayed, lost, or damaged orders
- If your order has not arrived within 45 days of shipping, contact us and we will investigate and arrange a refund or replacement.
- If your order arrives damaged or incorrect, please follow the steps in our Refund Policy.
- If your tracking shows a delivery attempt or "returned to sender" because of an incorrect or incomplete address, we may not be able to offer a refund.
Contact us
Questions about your shipment? Email help@elitegate.store.